Restaurant
Marketing

Keep customers coming back with custom, data-driven SMS and email marketing.

FullRail is the white-glove marketing machine built into the heart of 9Fold. We believe restaurants are most successful when they control the conversation with their customers, and we help make it happen with beautifully crafted marketing emails and SMS messages that are designed and delivered for you.

1.

Get Customers to Order Direct

Ditch the 3rd-party commission fees by getting customers to order directly from you.

2.

Data-Driven Messaging

Personalized messages are sent to specific user groups based on their order frequency.

3.

Nurture Repeat Business

Stay top-of-mind and reward loyalty with timely, relevant SMS and emails sent on auto-pilot.

4.

Get Customer Feedback

Allow customers to feel heard and minimize negative public feedback with timely surveys.

What’s Included with FullRail?

Conversion Postcards

A simple solution for converting customers. We’ll design branded postcards to place in the bags of 3rd-party orders that encourage people to order directly from your actual website next time.

Not only will you be able to track converted customers and how many times they re-order post-conversion, but you can finally begin communicating with them directly instead of letting the 3rd parties control the conversation!

Automated SMS & MMS Campaigns

FullRail captures real-time data when a customer converts and places their first direct order. Based on this behavior, we send automated — not to mention beautifully designed — texts that reward them. This builds a healthy habit of ordering directly from you more often instead of through 3rd-party apps.

Ongoing Email Campaigns

Leveraging data about your customers and their ordering habits, FullRail completely automates the email marketing process. From creative, fun, and relevant messages that wake up sleeping customers to eye-catching monthly campaigns that encourage (and reward!) direct ordering, our team crafts every email with care. That way, you can focus on what you do best — we’ll take care of the rest!

Customer Satisfaction Surveys

Offer customers an alternative to online review sites by opening the lines of communication. They’ll feel seen and heard, and you’ll be able to see how your restaurant is doing.

Surveys are fully customizable, and the results are delivered directly to you and/or members of your team so you can always keep your finger on the pulse!

 

The Benefits

9Fold + FullRail

Your brand comes first.

Every message sent via FullRail is designed to shine a light on your brand, helping to drive up loyalty (and make you look awesome in the process).

You own your customer data.

No more middle man — you get total control over your customer data so you can see who your best customers are and communicate with them directly.

You don’t have to lift a finger.

Our white-glove approach means you can get all of the benefits of good restaurant marketing without having to hire extra staff or use up all of your budget.

What Our Customers Have to Say

It’s truly like having a built-in marketing department without having to pay even a fraction of what it would cost for one salaried marketing employee per month.

Vicky Dalva
Batata Pita Bar

FullRail has helped us easily re-engage our customers with simple, yet effective promotions so that our customers always have a reason to order from us.”

Henry Chow
Sang Kee Peking Duck House

“With FullRail, the customers are just ordering direct more often. All this without us having to manage every detail of the campaigns make this a valuable solution for us.”

Rocky Romruen
Thep Thai

Own a Restaurant? Book a Demo!

If you need help with food orders that have been placed with a restaurant, please contact the restaurant directly.