How Our Online Ordering System Works

Branded Online Ordering

Your online ordering system is designed to be brand first. Your brand. 9Fold will build out a design and get your approval before going live. Once all is agreed upon, we’ll link our software to your existing website and optimize your site to best SEO practices in order to drive revenue from your visitors via every possible online and offline channel.


Branded Online Ordering

Easy In-house Order Handling

Orders are easily handled on any Desktop, PC, or Tablet.


Receive orders via the Android based 9Fold Order Management App connected to your existing printer network


POS integration now available for 20+ POS systems

Online Ordering Management
Easy to use online ordering system

Ease Of Use For Your Customers:

National 3rd party platforms (ie. GrubHub, UberEats) have mastered the primary reason that users are continuously using their online ordering system. “It’s just so easy” is often heard when asking users why they use those platforms.  Ease-of-use and the user experience is the priority for 9Fold when it comes to helping restaurants compete for their own business. Restaurants using the 9Fold online ordering system boast an average of 25% customer conversion rate from their 3rd party partners, clearly illustrating the point that customers will change their buying habits if it’s convenient and easy to use.

responsive online ordering system
No matter the hardware (computer, tablet or phone) the 9Fold online ordering menus display beautifully while maintaining the ease-of-use and simple user experience.
passwordless online ordering system for restaurants
Password Free Login
We have increased the simplicity of creating an account and enhanced security by eliminating outdated passwords and offering simple login through SMS for your customers.
easy reorder function for online ordering
Easy Ordering and Re-ordering
The 9Fold online ordering system offers a simple re-order button so users don’t have to think twice. One click re-order will remind customers what they  had for breakfast yesterday, and the day before.

Image-Centric Menu Layout:

We all shop with our eyes, especially when it comes to food. 9Fold’s online ordering system allows you to upload hi-res food photos throughout your menu whether it be for your “specials”, “best sellers” or throughout the entire menu. Images of your food will invite users to try foods they may be otherwise unfamiliar with, leading to higher spending averages per ticket and happier repeat customers who are eager to come back to see what new things you have to offer in the future. Restaurants that use photos are able to increase orders by an average of 13%” – GrubHub Learning Center

Flexibility – Access and update menu images on your own from the cloud-based dashboard or assign it to our reps to have it done for you 24/7 at no extra cost.

Customization – Our menu photos are not one size fits all. 9Fold’s online ordering system allows the freedom of choosing from two distinctly different photo layouts which display appropriately according the device of your customers. Changing layouts is as easy as a switch of a button from your dashboard so you don’t have to be married to a style.

traditional online ordering menu for 9Fold

Traditional Style

online ordering menu with pictures and images

Catering Style

online ordering modifier images

Menu Item Pop-Up

Pro tip: You can even mix and match photo styles within your menu.  Have your “special” dishes in catering style followed by traditional style photos for other items, making for a really sharp online ordering system layout that stands out from the pack.

Promo & Coupon Code Creation – Simple yet Robust:

Creating restaurant promos and coupons for your online ordering system should be simple yet robust. It should also be simple to use for your customers while they are placing orders in order to drive repeat customer loyalty. Go beyond the basics with a system that allows you to schedule promos in advance, customize coupons by percentage/dollar amount spent, set rules for specific items purchased, and much more.

Flexibility – Access and update your restaurant coupons and promo section on your own from the cloud based dashboard or assign it to our reps to have it done for you 24/7 at no extra cost.

Customization – Robust means robust. Creating coupons or promos within your online ordering system dashboard opens up a world of options that will allow you to track what promos are working better than others

restaurant promotion and discount tool
applying a discount on 9fold from customer view

% OFF vs $ OFF – Choose from percentage off or dollar off total amounts to keep things fresh across different advertising avenues.

First Time Customer Automatic – Recognize new customers automatically during checkout and give them a reason to try you out. The system will make sure your “new” customers are actually new, and you will see the number of times they’ve ordered at the top of each order from there on out.

Front-End Popup – Increase order size and overall visibility of your promos with our “front-end” promo popup. Customers will see the incentive to increase their spend up front to meet their promo goal.

Coupon at Checkout – Use the traditional method of allowing users to enter a coupon at checkout.

Item-Specific – Set promos specific to certain items or make promos only available when other items are purchased.

Menu & Time/Date Specific – Set promos specific to certain menus or to certain days/times of the week all on auto pilot.

Flash Sale – Create urgency to drive sales  (often used within social media).

Increase Average Ticket – Based on users average tickets we teach restaurants how to increase their average ticket by extending certain offers

Pro tip: Mix and match a few different types of promos simultaneously and track what’s working best. For example, you can use code-specific coupons on a Google post or post mailer while advertising a different code on social media or in your to-go bags to see where your customers are spending their time and making decisions most. Not sure where to start? We’re here to help.

Email Marketing on Auto-Pilot:

Smart emails drive engagement and gain more results, all hands free.  The 9Fold online ordering system comes equipped with emails that target customers who have become stagnant.  The system will automatically recognize any customers who have not ordered within a specific amount of time, target them, and bring them back to order from your restaurant all with an email theme based around your brand.

Targeted Messaging – Messages are sent to specific user groups based on their order frequency.

Nurtures Loyalty and Top-of-Mind – The industry giants (3rd party portals) are continuously engaging your customers.  Stay top-of-mind and encourage loyalty without lifting a finger.

Creates Urgency – Incentives are valid for 72 hours, creating urgency and results.

restaurant email marketing reminders
restaurant email feedback tool


You can’t be at all places at all times. 9Fold’s smart feedback tool gets in front of negative online reviews by inviting feedback that goes directly to restaurant management. After every order, we direct the conversation by setting a two-way path based on how the customer responds.  If there is room to improve we provide a form that goes to management.  If a customer says they would recommend the restaurant to friends, we invite them to share their experience on social media.

  • Receive negative feedback first with the opportunity to correct before it goes straight to social media
  • Increase social followers and engagement
  • Allow your customers to feel heard and minimize negative public feedback
restaurant social management feedback tool
how to handle negative feedback for restaurant